The kelp. Managing Relationships Program
Curriculum
The kelp. Presentation & Telephone Skills program is designed to help learners communicate professionally, confidently, and effectively in both spoken presentations and phone-based interactions.
Learners will explore key topics such as managing difficult calls, active listening, structuring presentations, handling nerves, and creating engaging content. The curriculum also covers telephone etiquette, message-taking, and techniques for handling customer concerns with confidence and clarity.
Upon completion of all courses within this curriculum, learners will be awarded 5.25 CPD points and a CPD accredited certificate in Presentation & Telephone Skills.
Subscribe Now
