Frequently asked questions

Got questions? We’ve got answers. For further support, get in touch.

What is kelp?

kelp. is a dedicated online learning platform designed specifically for yachting professionals, including yacht crew and land-based professionals such as those working in management companies, shipyards and corporate offices.

 

We provide a range of digital learning experiences, tools for managing your professional development, and methods for tracking your progress and assessing your skills.

Who is kelp for?

kelp. is tailored to support the skills development of yacht crew and corporate professionals such as those working in management companies, shipyards or other land-based positions, as well as vessels, fleets and organisations.

How much does kelp cost for crew?

kelp. offers various subscriptions packages designed for yachting professionals at every stage of their career. kelp. can be purchased as a single license (£595) or in bulk packages tailored for 20, 35, 50, or 75 crew members.

 

For detailed information on each plan, please visit our pricing page: kelp.yachts/pricing

How do I access the courses?

Once you sign up for a kelp. subscription, you’ll have instant access to all our courses online. You can learn at your own pace, anytime, anywhere, on any device.

What payment methods do you accept?

kelp. accepts a variety of secure payment methods, including major credit and debit cards, PayPal, and BACS transfers. We currently process transactions in both British Pounds (£) and Euros (€).

Are kelp. courses self-paced or instructor-led?

A kelp. subscription provides you with full access to all of our self-paced online training programs, letting you learn at your own speed.

 

If you’re looking to expand your knowledge even further, kelp. offers you premium discounts on industry-accredited live training with our core training partners.

Can I access training content on mobile devices?

Yes! All online training content on the kelp. training platform is fully optimised for mobile, tablet, and desktop devices, allowing you to learn wherever and whenever it suits you best

Will I receive a certification for completing a course?

Yes. Certificates are awarded upon the completion of specific training programs and curriculums. This might include one long course or a collection of smaller programs within a particular category. These certificates may also include relevant accreditations, such as IAMI GUEST certification or CPD (Continuing Professional Development) certification, where applicable.

 

Certificates and applicable accreditations are included as part of your training program subscription fee and are at no additional cost to you.

How do I claim a discount on my desired live training course?

Found a course you like on our website or the kelp. platform? Purchase it at a discount directly through the platform, or contact our team to claim your special rate.

 

Please note that our live training programs are delivered by our core training partners, and the pricing is separate from your kelp. subscription due to the comprehensive nature, time, and depth of these courses.

 

Contact us today to claim your exclusive partner discount –  hello@kelp.yachts

Is this content only yachting based?

We have a broad range of yachting specific content, alongside a vast range of wider skills, applicable in your yachting career or land-based position. This includes things like Artificial Intellience, Data & Cyber, Software Programs, Communication Skills, Health & Safety, Human Resources, Sales, Functional Maths Skills, and more.

Who can I contact for support?

Our dedicated support team is available to answer any questions you may have. Please fill out this contact form to request support.

Are there any prerequisites for the courses?

Prerequisites vary depending on the course. You can find information on prerequisites on each course page.

Can I suggest new training topics or programs?

Absolutely! We value feedback from our community.

 

If there’s a particular skill, course, or certification you’d like to see offered, you can submit a suggestion through the Kelp platform. Our team continually reviews requests to expand and update our training library.

 

Please contact hello@kelp.yachts with any suggestions.

Can I cancel my subscription at any time?

Annual Subscriptions: Refunds are only provided if cancellation is requested within 48 hours of your initial purchase of an annual subscription, providing no training has commenced.

 

Please refer to our full Cancellation Policy for complete details.

Crew: What happens if you leave a boat?

If you leave a vessel or fleet before the end of the subscription term, you will be able to complete any ongoing live training.

 

You will retain full access to your online training content and all of the non-live programs until the end of subscription.

 

Your account will not automatically renew unless you choose to switch to an Individual subscription.

Vessels: What happens if a crew member leaves your boat?

If a crew member leaves a vessel with an active subscription before the end of the subscription term, they will be able to complete any ongoing live training until the annual subscription expires.

 

They will be given the option to maintain their subscription, independently.

Is my personal information secure?

Yes, we take data security very seriously. We use industry-standard security measures to protect your personal information.

What if I forget my password?

You can reset your password through the “Forgotten Password” link on the login page.

Can I access the courses offline?

Currently, our courses are designed to be accessed online. However, we are exploring options for offline access in the future.

Can I track my progress?

Absolutely! kelp‘s platform allows you to easily track your progress through each course. You can see which modules you’ve completed, what’s coming up next, and celebrate your achievements.

Have a different question?

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