Frequently asked questions

If you leave a before the end of your vessel/fleet subscription term, you will complete any ongoing live training but will not be able to start any new live training. You will retain access to online training content until the end of that year, but your account will not be renewed unless you decide to switch to an Individual account.

If a crew member leaves the boat which has purchased a vessel subscription before the end of the subscription term, they will complete any ongoing live training but won’t be able to start any new live training. The vessel or fleet will be automatically issued a new license when the crew member leaves for the duration of the subscription term which can be allocated to a new crew member when they join the boat.

Individuals, vessels & fleet customers are able to upgrade their membership to a higher tier at any time. Simply pay the difference in fees and gain immediate access to advanced training programs. As live training is heavily discounted within the subscription, we are unable to downgrade subscriptions once the term has started.

We have a broad range of yachting specific content, alongside a vast range of wider skills, applicable in your yachting career or land-based position. This includes things like Artificial Intellience, Data & Cyber, Software Programs, Communication Skills, Health & Safety, Human Resources, Sales, and more.

Your personal career journey will be mapped out by our kelp careers advisors. Only one live program can be taken at a time in sequence in accordance with the plan set out with your kelp careers advisor, built to fit around your schedule and personal developemtn plan. This plan can be changed at any time if your plans or prioritise change.

Yes, we take data security very seriously. We use industry-standard security measures to protect your personal information.

Yes, you can cancel your subscription at any time. Please refer to our terms and conditions for details on cancellation policies.

Prerequisites vary depending on the course. You can find information on prerequisites on each course page.

Our dedicated support team is available to answer any questions you may have. You can reach them via email at [insert support email address].

You can reset your password through the “Forgotten Password” link on the login page.

Simply visit our sign-up page and follow the instructions. You can choose the subscription plan that best suits your needs.

Absolutely! kelp. members receive exclusive discounts and priority booking on live training sessions.

You can find information on live training options and how to sign up on our dedicated live training page.

Yes, we offer optional live training sessions through our accredited partners. These sessions provide hands-on experience and allow you to interact with expert instructors.

Currently, our courses are designed to be accessed online. However, we are exploring options for offline access in the future.

We offer support to all our members. You can contact our support team via email or through the in-platform community forum.

Absolutely! kelp.’s platform allows you to easily track your progress through each course. You can see which modules you’ve completed, what’s coming up next, and celebrate your achievements.

The duration of each course varies depending on the content and complexity. You can find information on course duration on each course page.

Yes. Certificates are awarded upon the completion of training programs and curriculums. This might include one long course or a collection of smaller programs within a particular category. These certificates may also include relevant accreditations, such as IAMI GUEST certification or CPD (Continuing Professional Development) certification, where applicable.

Once you sign up for a kelp.Crew subscription, you’ll have instant access to all our courses online. You can learn at your own pace, anytime, anywhere, on any device.

We offer a diverse range of courses covering essential safety training, technical skills, leadership development, and more. You can find a full list of our courses in our course catalogue.

Our courses cater to yacht crew at all levels, from entry-level deckhands and stewardesses to experienced captains and engineers. We offer training for a wide range of roles and departments.

kelp.Crew offers flexible subscription options with clear and transparent pricing. Visit our pricing page to see which plan best suits your needs and budget.

kelp.Crew is an online training platform specifically designed for yacht crew who are serious about advancing their careers. We offer a vast library of courses, from essential safety training to advanced skills development, all accessible anytime, anywhere.