The 4 E’s Of Effective Telephone Communication
Online Course
About This Course: People often overlook the challenges that talking over the phone can bring. In this course, we quickly go over some of the challenges you should be aware of, so you are ready to overcome them.
What you will learn: The common challenges. A case study by Albert Mehrabian. How to gain confidence.
Who’s it for? Any employees with consistent company phone usage. Anyone in a customer service role. Those who wish to improve rapport with clients over the phone.
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