The 4 E’s Of Effective Telephone Communication
Online Course
About This Course You may be hearing what’s being said, but are you really LISTENING? In this course you will learn some simple ideas that will help you listen more attentively and effectively.
What you will learn The difference between hearing and listening. How to remain focused on the conversation at hand. How to show you have been listening to the caller’s needs.
Who’s it for? Any employees with consistent company phone usage. Anyone in a customer service role. Those who wish to improve rapport with clients over the phone.
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