The 4 E’s Of Effective Telephone Communication
Online Course
About This Course: Sometimes the right person to take the call just isn’t around. Here are some best practices to ensure you can take a detailed message for that person.
What you will learn: An easy to remember structure. The key points of information. How to effectively deliver a message.
Who’s it for? Any employees with consistent company phone usage. Anyone in a customer service role. Those who wish to improve rapport with clients over the phone.
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