The 4 E’s Of Effective Telephone Communication
Online Course
About this course: Have you spoken with your customer over the phone just to hear the person irritated, loud, and extremely angry? You must make sure you do not exacerbate the situation and learn to handle it properly. This course shows you how.
What you will learn: How to handle difficult customers. Why handling customers correctly is the key. How to use the REACT technique.
Who’s it for: People who want to improve their customer service. People who need help dealing with difficult customers. People who want to implement the REACT technique.
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