The 4 E’s Of Effective Telephone Communication
Online Course
About This Course: Rapport can be quite easy to build in person, but over the phone it can be a little more difficult. Here are some ways you can improve how you build rapport over the phone.
What you will learn: The definition of rapport. How to build trust. How to overcome the lack of visual cues.
Who’s it for? Any employees with consistent company phone usage. Anyone in a customer service role. Those who wish to improve rapport with clients over the phone.
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