How To Frontload Objections Into Your Interactions
Online Course
A complaining customer is a great opportunity… When a customer complains they are dissatisfied with something. If they didn’t complain and just left the store you would never know they were dissatisfied and would likely never see them again. But they did you the favour of expressing their dissatisfaction. The rest is up to you. In this session we will show you the skills and strategies you need to handle any complaint you will encounter in the retail sales environment.
You will learn:
- Why you should apologise – even if you’re not “wrong”
- Why resolving a complaint has “real” value
- What you should, and should not, promise to a customer
