The kelp. Face to Face Customer Service program equips learners with the skills and confidence needed to deliver outstanding face-to-face customer service.
Topics include handling enquiries and complaints, managing difficult interactions, and understanding customer expectations. Learners will also develop key communication techniques—such as active listening and effective questioning—and explore best practices for professional, customer-focused behaviour.
Upon completion of all courses within this curriculum, learners will be awarded 2.5 CPD points and a CPD accredited certificate in Face To Face Customer Services.
