The kelp. Customer Service Fundamentals program focuses on developing the core skills and behaviours essential for personal and professional growth.
Learners will explore areas such as effective communication, self-development, teamwork, and customer experience, while also gaining insight into organisational awareness, personal organisation, and meeting legal and regulatory standards.
Upon completion of all courses within this curriculum, learners will be awarded 4 CPD points and a CPD accredited certificate in Customer Service Fundamentals.
