Get in touch

Individuals, vessels & fleet customers are able to upgrade their membership to a higher tier at any time. Simply pay the difference in fees and gain immediate access to advanced training programs. As live training is heavily discounted within the subscription, we are unable to downgrade subscriptions once the term has started. To discuss an upgrade, contact support@kelp.yachts.

Annual Subscriptions: Refunds are only provided if cancellation is requested within 48 hours of your initial purchase of an annual subscription, providing no training has commenced.

Three-Year Subscriptions: As these plans offer a significant discount for the longer commitment, no refunds will be issued for cancellations of three-year subscriptions

Please refer to our full Cancellation Policy for complete details.

If you leave a vessel or fleet before the end of the subscription term, you will be able to complete any ongoing live training but will not be able to start new live sessions. You will retain full access to your online training content and all of the non-live programs until the end of the calendar year. Your account will not automatically renew unless you choose to switch to an Individual subscription.

If a crew member leaves a vessel with an active subscription before the end of the subscription term, they will be able to complete any ongoing live training but will not be able to start new live training.

The vessel or fleet will automatically be issued a new license for the remainder of the subscription term, which can be allocated to a new crew member joining the boat.

You can reset your password through the “Forgotten Password” link on the login page.