Crew
Advance your skills, gain certifications, and unlock new opportunities. Kelp offers flexible and affordable online training for yacht crew at all levels.
This module offers you a deep dive into the fundamental things you need to know for effective communication, with a strong emphasis on empathy, cultural awareness, and adaptability in professional interactions.
Here we will explore various communication styles, how to understand sensory systems and their influence on rapport, as well as the importance of constructive feedback and active listening.
By the end of this module you will be able to:
- Identify different communication styles.
- Understand the elements of effective communication.
- Identify and overcome communication barriers in the workplace.
- Differentiate between Assertive and Aggressive Communication.
- Conduct effective briefings and de-briefings.
- Identify challenges of communication onboard.
- Use open questions to gain understanding of another’s perspective.
- Describe different listening positions and how to be an empathic lister.
- Explain the advantages of being more approachable to others.
- Give and receive constructive feedback effectively.
