Course

Guest Satisfaction for Spa Managers

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This course focuses on enhancing guest satisfaction for spa managers, emphasising personalised service, professional expertise, and creating a luxurious atmosphere. By applying these principles, you can create memorable and luxurious experiences for your guests.

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Preparing Floral Arrangements

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Packing and Unpacking Guest Luggage

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IAMI GUEST Advanced Interior Administration (Unit 34)

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IAMI GUEST Housekeeping & Laundry (Unit 32)

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IAMI GUEST Floristry & Plant Maintenance (Unit 10)

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IAMI GUEST Advanced Valet Service (Unit 09)

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IAMI GUEST Advanced Housekeeping Services (Unit 08)

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IAMI GUEST Advanced Laundry Service (Unit 07)

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Floristry & Plant Maintenance – eLearning

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Housekeeping & Laundry – eLearning

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Advanced Housekeeping Services – eLearning

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Advanced Valet Service – eLearning

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Advanced Laundry Service – eLearning

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Advanced Interior Administration – eLearning

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Framing

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Fakes, Forgeries and Art Forensics

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Art Appreciation

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Art In Our Society

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Copyright & Intellectual Property

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Art Insurance

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Media Materials

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Art Logistics

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Environment for Art

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Valet Duties and Procedures

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Administration for Butlers

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Becoming a Butler

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Butler Service

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Cleaning and Maintaining Fabrics and Soft Furnishings

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Cleaning and Maintaining Hard Surfaces

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Schedules and Checklists for Managing Housekeeping Operations

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Schedules for Cleaning and Maintenance

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Standard Operating Procedures for Housekeeping

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Basic Laundry Procedures and Duties

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Spa Area & Equipment Preparation

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Spa Safety Management

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Spa Stock Control & Budgeting

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The Yacht Spa Environment

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A Guide to Gentlemen’s Ties

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Caring for Fur, Leather and Shearling

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Spa Booking Systems

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The TCA “Art on Superyachts” Program

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The TCA “Butler Service” Program

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The TCA “Fabric and Surface Care” Program

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The TCA “Floristry” Program

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The TCA “House Manager” Program

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The TCA “Housekeeping Basics and Guest Services” Program

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The TCA “Housekeeping Operations and Procedures” Program

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The TCA “Laundry Operations” Program

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The TCA “Spa Operations” Program

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The TCA “Valet Operations” Program

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Terms and Movements

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The Onboard Environment for Art

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Yacht Spa Management

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Art Appreciation on Superyachts Program

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Superyacht Art Management Program

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Superyacht Art Management Program

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Food and Beverage Service for Butlers

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Luxury Bath Preparation

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Terms and Movements

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Spa Booking Systems

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Laundry Labels and Symbols

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Preparing Floral Arrangements

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Packing and Unpacking Guest Luggage

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Handling and Caring for Guest Personal Items

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Guest Wardrobe Management

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Guest Garment Care

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Garment Recognition and Terminology

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Spa Stock Control & Budgeting

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Spa Safety Management

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Spa Area & Equipment Preparation

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Roller Iron Operation

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Laundry Stain Removal

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Laundry Room Operating Procedures

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Laundry Health and Safety Practices

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Laundry Equipment Maintenance

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Laundry Detergents and Products

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Ironing, Folding and Presenting Laundry

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Luxury Household Valet Service

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Luxury Household Service

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Luxury Household Management and Administration

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Luxury Household Housekeeping

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Luxury Household Butler Service

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Housekeeping Health and Safety

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Guest Cabin Presentation and Bed Making

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Housekeeping Basics

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Standard Operating Procedures for Housekeeping

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Schedules for Cleaning and Maintenance

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Schedules and Checklists for Managing Housekeeping Operations

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Effects and Usage of Cleaning Products

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Preparing Flower Orders

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Maintaining Plants and Florals

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Floristry Health and Safety

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Elements and Principles of Floral Design

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Party and Event Management for Butlers

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Introduction to Professional Butler Service

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HNW Wardrobe Management for Butlers

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Etiquette and Protocol for Butlers

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Discretion and Privacy for Butlers

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