Crew
Advance your skills, gain certifications, and unlock new opportunities. Kelp offers flexible and affordable online training for yacht crew at all levels.
Customers and stakeholders play vital roles in the development of every organisation’s business plans. Without them at the top of our priorities, we may make decisions that will have severe negative impacts on future business. Knowing where we need to prioritise our tasks and processes with these two concepts means we have better chances to earn good reputations at every level of the company. Once the session is completed, you will know the differences between customers and stakeholders and be able to explain how to keep both of them satisfied with the services you offer.
Learning Objectives;
• Describe the differences between customers and stakeholders.
• Demonstrate the actions required to turn round a situation that may have gone wrong.
• Build good reputations for you and the company with customers and stakeholders.
