Advanced Valet Services (Unit 09)

The Crew Academy’s GUEST-accredited Advanced Valet Service course students with the expertise needed to provide unrivalled luxury valet services and anticipate guest needs on board.

Discover the art of establishing rapport with guests whilst upholding absolute confidentiality and discretion.  Learn expert skills from assisting guests and managing household tasks to acting as a trusted personal assistant and even chauffeuring. Handle guest belongings with meticulous care and expand your garment knowledge to confidently assist with wardrobe choices.

Master basic sewing techniques for efficient repairs, as well as specialised care for delicate items. Refine your ironing and pressing skills across various garments and learn how to maintain different shoe styles. 

Finally, elevate your personal valet services by anticipating guest needs, meticulously planning before arrival, and exceeding expectations to create a truly exceptional experience.

Modules

1. Criteria for efficient valet duties 
2. Guest care and wardrobe management 
3. Handling Guest Items and Grooming Care 
4. Pre-arrival handling for valets

Course Format

• Guided eLearning (12.5 hours)
• Series of multiple-choice knowledge checks throughout course
• Practical Assessments
• Online examination (30 multiple choice or short answer questions, 1 hour)

Required Equipment

• Good internet, computer & printer
• Device with video capabilities 
• Iron & ironing board
• Assortment of items for practical assessment:
• Dress shoes
• Shoe polish
• Needle & thread
• A garment that needs mending (tear, loose hem, missing button)
• A tie
• Clothing hangers
• Dress pants / trousers
• Sweater