Difficult Conversations Audiobook

This course helps you handle difficult conversations confidently. You will learn to prepare for challenging talks, manage emotions, and communicate clearly.

The course covers techniques such as active listening, empathy, and validation.

It also offers strategies for dealing with different behaviours and common obstacles. By the end, you’ll be able to approach tough conversations calmly and find solutions that work for everyone.

Learning Objectives:

Understand how to prepare for and manage difficult conversations.

Use active listening, empathy, and validation to improve communication.

Apply strategies to handle challenging behaviours and overcome obstacles.