Conflict Management

About this course: When dealing with conflict you need to start with the root cause, what type of conflict has occurred and why has the issue occurred within the workplace? This session identifies different types of conflict and how you should handle each one appropriately.

What you will learn: The different types of conflict, How to identify conflict, Why conflict is an issue within the workplace, How to analyse conflict to determine what approach to use, Conflict resolution techniques and strategies, Constructive versus destructive behaviours  

Who’s it for: New managers or managers looking to refresh their skillset,  Managers who may feel a conflict situation is arising.