Module 2: Communication

Learning Objectives for this module are:

• Understand how to effectively communicate with individuals and teams.
• Understand the fundamentals of effective communication with an focus on empathy.

By the end of this module you will be able to:

• Understand the elements of effective communication. 
• Identify Communication barriers and how to overcome them.
• Understand the differences between Assertive and Aggressive Communication.
• Understand and effectively brief and de-brief.
• Understand the impact of cultural difference.
• Identify challenges of communication onboard.
• Advantages of using open questions to gain understanding of another’s perspective.
• Describe different listening positions and how to be an empathic lister.
• Identify different communication styles. 
• Explain advantages of how to be more approachable to others.
• Give constructive feedback.