Module 9: Conflict Resolution

Turning disagreements into harmony.

This module provides comprehensive strategies to transform disagreements into harmonious outcomes, focusing on early identification, mediation, documentation, and continuous improvement. 

It emphasises fostering a positive work culture and maintaining team cohesion through structured approaches.

Study units include:

• Early identification

• Preliminary analysis

• Facilitated discussion

• Mediation

• Resolution strategies

• Documentation

• Post-conflict monitoring

• Continuous training

• Review & improvement