Crew
Advance your skills, gain certifications, and unlock new opportunities. Kelp offers flexible and affordable online training for yacht crew at all levels.
Within this module we with provide you will critical insights into how to manage conflicts effectively, understand dynamics, and how to spot conflicts within your team.
Here you will get a better understanding of emotional intelligence and how to effectively use emotional information to guide thinking and behaviour when influencing and negotiating with individuals.
By the end of this module you will be able to:
- Identify the common causes of conflict and the steps required to manage and resolve a conflict situation with a positive outcome.
- Recognise your own preferred conflict resolution style and adapt it based on the situation.
- Understand the core components of Emotional Intelligence and its critical benefits in leadership.
- Effectively use emotional information to guide your thinking and behavior when influencing and negotiating with individuals.
- Apply the principles of emotional intelligence and conflict resolution to effectively manage interpersonal issues, including dealing with challenging scenarios like bullying and harassment.
- Determine when a conflict situation needs to be escalated and referred to more senior personnel.
