Support
Get in touch
If you are experiencing a technical issue with our kelp platform, please fill out the form and one of our support team will be in touch with you to resolve the issue.
5 Old Farm, Mareham Lane
Sleaford
Lincolnshire
NG34 8SU
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Can I cancel my subscription at any time?
Annual Subscriptions: Refunds are only provided if cancellation is requested within 48 hours of your initial purchase of an annual subscription, providing no training has commenced.
Three-Year Subscriptions: As these plans offer a significant discount for the longer commitment, no refunds will be issued for cancellations of three-year subscriptions
Please refer to our full Cancellation Policy for complete details.
Crew: What happens if you leave a boat?
If you leave a vessel or fleet before the end of the subscription term, you will be able to complete any ongoing live training.
You will retain full access to your online training content and all of the non-live programs until the end of subscription.
Your account will not automatically renew unless you choose to switch to an Individual subscription.
Vessels: What happens if a crew member leaves your boat?
If a crew member leaves a vessel with an active subscription before the end of the subscription term, they will be able to complete any ongoing live training until the annual subscription expires.
They will be given the option to maintain their subscription, independently.
What if I forget my password?
You can reset your password through the “Forgotten Password” link on the login page.