Basic Housekeeping and Laundry Services (Unit 32)

Learn the standards and practices required to maintain a clean and visually appealing environment for guests. This includes how to clean and detail guest cabins, heads, and common areas and how to properly maintain and care for fabrics, surfaces and finishings found on a luxury yacht.

Gain an understanding of how to carry out laundry duties effectively including the correct techniques for washing, drying, and pressing different types of fabric, as well as how to correctly hang, store, and place guest garments and personal items, ensuring that they are kept wrinkle-free and in pristine condition. We will also delve into how to handle guest personal items in a respectful and discreet manner, ensuring that privacy is always maintained.

Modules

1. An introduction to yacht interior housekeeping 
2. Laundry procedures and duties
3. Handling guest personal items and luggage

Course Format

• Guided e-learning (9 hours)
• Series of multiple choice knowledge checks throughout course 
• Practical assessments
• Online examination (30 multiple choice or short answer questions, 1 hour)

 Required Equipment

• Good internet, computer and printer
• Device with video capabilities
• Mock up “Guest Cabin” (bed, bed linens, pillows)
• Iron, ironing board and shirt, pants, pillowcase, and napkin for ironing assessment